Assistance

Shipping
& Returns

Read how ANF handles order processing, delivery, return requests, exchanges, and refunds.

Order processing

Orders are prepared after payment confirmation. Processing time may vary during product launches, high-demand periods, weekends, or public holidays.

Shipping service

Shipping options and fees are shown at checkout. Delivery estimates are provided as guidance and may change depending on courier availability, destination, and operational conditions.

Tracking

When an order is packed and shipped, tracking information may be added to your account order detail. If tracking is not available yet, the order may still be in preparation.

Return window

Return requests should be submitted within 7 days after receiving your order. Items must be unused, unwashed, undamaged, and returned with original packaging and labels where possible.

Items that cannot be returned

We cannot accept returns for worn products, washed products, damaged items caused after delivery, hygiene-sensitive goods, custom items, or final sale products unless the item is faulty.

Refunds

After the returned item is received and inspected, approved refunds are processed to the original payment method or another available method. Shipping fees may be non-refundable unless the issue was caused by ANF.

Exchanges

Exchanges depend on available stock. If the requested size, color, or product is unavailable, we may offer a refund, store credit, or another suitable option.

Need help with an order? Include your order number when contacting ANF so we can review it faster.